Self-service Replacement

We sincerely apologize for any inconvenience you may be experiencing.

Please fill out the form below with the required information, and our team will get back to you within 2 business days.

According to JIESTAR after-sales policy, each product from a completed order is eligible for one free replacement service.

To ensure efficient processing, please submit all missing parts for the same product in a single request.

If multiple replacement requests are submitted for the same product, additional shipping fees may apply.

How to Submit Your Request

• Submit your request via email:
  support@jiestartoys.com
• Once your request is approved, we will send you a confirmation email with the processing status.

How to Fill Out the Form

• Download the replacement form
• Fill in the required information, including:
  • Order number
  • Product model
  • Missing part details
  • Photos of the issue

Resending Parts

Please ensure all information is complete and accurate before submission.

• Include clear photos and mark the missing parts on the instruction manual
• If a paper manual is not available, you may submit screenshots of the PDF instructions

Replacement parts will be processed and shipped as soon as possible.