Shipping policy
SHIPPING POLICY
Merchant Information
Seller and merchant of record:
HONG KONG ZHILE TRADING CO., LIMITED
Registered address:
RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG
Telephone: +86 137 1033 5072
Customer support: support@jiestartoys.com
This policy applies to eligible JIESTAR retail orders. Wholesale, OEM/ODM, product co-development, and customized orders follow the commercial terms confirmed separately in writing.
Order Processing
Retail orders are normally processed within 1–3 business days after payment is confirmed.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from the delivery estimate. Processing may take longer during product launches, sales, peak periods, or public holidays.
When an order is dispatched, we send a shipping confirmation and tracking information when tracking is available.
Delivery Estimates
After dispatch, delivery usually takes 7–16 calendar days.
This is an estimate and not a guaranteed delivery date. Customs inspections, severe weather, peak seasons, local carrier capacity, remote destinations, and other events outside our reasonable control may extend delivery time.
Availability and delivery estimates shown during checkout may vary by product and destination.
Shipping Markets
Current retail shipping markets include:
• United States
• Canada
• Australia
• United Kingdom
• Germany
• France
• Belgium
• Spain
• Italy
• Netherlands
• Poland
• Sweden
Shipping availability may change. The checkout page provides the current authoritative shipping options for a particular product and destination.
Shipping Charges
Available shipping methods and charges are calculated during checkout according to the destination and the products in the order.
We do not publish a single fixed international shipping fee.
The checkout total and order confirmation show the shipping amount collected by JIESTAR before payment is completed.
Taxes, Customs Duties, and Destination Charges
Import duties, taxes, customs fees, brokerage charges, or local handling fees may apply when they are not collected during checkout.
These charges are determined by the destination authorities or carrier and are normally the customer’s responsibility unless the checkout expressly states that they are included.
Delivery Information
Customers must provide a complete and accurate delivery address, recipient name, telephone number, and email address.
Please contact us immediately if an address is incorrect. We will attempt to update it before dispatch, but changes cannot be guaranteed after an order enters warehouse processing or has shipped.
Tracking and Delivery Problems
Tracking information can take several days to update after dispatch.
If tracking is unavailable, a shipment appears significantly delayed or lost, or a parcel arrives damaged or incorrect, contact support@jiestartoys.com and provide:
• Your order number
• Tracking information, if available
• A description of the problem
• Supporting photographs where relevant
Wholesale and Custom Shipments
Wholesale, OEM/ODM, product co-development, and customized orders are not governed by the standard retail delivery estimate.
Production lead time, carton quantity, freight method, Incoterms, documentation, charges, and delivery arrangements are confirmed in the quotation, purchase order, contract, or other written agreement.
Business Relationship
Guangdong Jiexing Toys Industrial Co., Ltd. is responsible for the JIESTAR brand, product development, manufacturing, and supply.
HONG KONG ZHILE TRADING CO., LIMITED operates the international website and sales channel and handles eligible retail orders, payments, customer support, shipping coordination, returns, and refunds.
Contact
Email: support@jiestartoys.com
Telephone: +86 137 1033 5072